WebJul 28, 2024 · Words are important. Keywords and phrases are how we show that we are listening and that we want to help, especially those rooted in empathy. Saying the right phrase or words to a customer shows you are empathetic to the customer’s needs.In addition, saying the right words also can soothe an angry customer and allow the agent … WebAug 27, 2024 · Some examples of empathetic phrases featured in the Chewy response include: “rest assured”. “deeply sorry for your loss”. “please know everything will be okay”. “my heart truly goes out to you”. 2. Zappos’ 11-hour customer service call. The online shoe retailer Zappos has created a culture of customer-centricity.
Examples of Empathy Statements in Customer Service
Simply put, an empathy statement is defined as the act of understanding your customer’s experience in a way that you are sensitive to your customer’s thoughts and feelings. Empathy statements for customer service show your ability to “walk a mile in someone else’s shoes”. By using the right phrases from the … See more Expressing empathy is a good, natural, and honest way to promote relationships, both personally and professionally. The importance of empathy statements … See more Possibly, the best thing you can do is to acknowledge how your customer feels. When you try to connect with their pain or struggles, it makes them feel supported. It … See more Going through difficulties can be a terrible experience for anybody. That is the reason why people share their struggles as if they are longing for connection. They … See more When customers reach out to you they look for concrete information or effective solutions. The customer service agents should have a full understanding so as to … See more WebEmpathy Statements Examples. Below are 25 empathy statements divided into five separate categories based on the common situations we covered earlier in this article. Empathy Statements For Irate Customers. This set of empathy statements is designed to help a support agent connect with and soothe a customer who is irate. melfort wellness clinic
29 Impactful Empathy Statements in Customer Service
WebJan 19, 2024 · 20 empathy statements for customer service. “Thank you for bringing this to our attention”. “Thank you for taking the time to drop us a line”. “I’m sorry you went … WebDec 28, 2024 · Empathy Statements. Now, let's look at some examples of statements that embody empathetic communication: • I definitely will make sure that it gets resolved…. • You will absolutely be able ... WebEmpathy in customer service goes a long way. For example, imagine a customer is upset because they received the wrong order. A customer service representative with empathy might take the time to listen to the customer's frustration, apologize for the mistake, and work to find a solution that makes the customer happy. narrowest slimline dishwasher